Warranty length or duration depends on the type of item and covers manufacturer defects only
Computers all have a one year parts and labour warranty unless otherwise stated
Laser Printers carry a one year warranty
Inkjet Printers carry a 90 day warranty
Replacement computer parts have a day 30 warranty
All other electronics carry a 30 day warranty
Hardware only is covered, not software
The warranty does not cover installation, setup, training, customer abuse/misuse, theft, fire, poor environment, power surge damage, lightning, etc. (some of these may be covered by your insurance). Software problems are not covered by the warranty.
Service days & hours
Unless a specific contract has been purchased, warranty service is only provided Monday - Friday, 9am – 5:00pm. A faster response time, extended hours and other premium services can be provided upon the purchase of a contract.
We recognize that sometimes an inappropriate purchase can be made so therefore our returns policy is as follows:
ALL RETURNS REQUIRE A RECEIPT
A 15% restocking fee is required on all unopened or opened hardware items being returned.
Returned units must be in resaleable condition, original box and packaging must be provided.
We reserve the right to test all products and are subject to a two day testing period before exchange/credit
Special order items are non-refundable
No Returns on promotional or sale items
No Returns on open ink/toner cartridges
No Returns on Memory
No Refunds on Gift Certificates/Gift Cards
No Returns on any Software
No Returns after 15 days, No Cash Refunds, Store Credit Only
Labour, delivery and installation charges are not refundable