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WARRANTY POLICY

 

Warranty Length

 

Warranty length or duration depends on the type of item and covers manufacturer defects only

Computers all have a one year parts and labour warranty unless otherwise stated

Laser Printers carry a one year warranty

Inkjet Printers carry a 90 day warranty

Replacement computer parts have a day 30 warranty

All other electronics carry a 30 day warranty

 

Hardware only is covered, not software

 

The warranty does not cover installation, setup, training, customer abuse/misuse, theft, fire, poor environment, power surge damage, lightning, etc. (some of these may be covered by your insurance). Software problems are not covered by the warranty.

 

Service days & hours

 

Unless a specific contract has been purchased, warranty service is only provided Monday - Friday, 9am – 5:00pm. A faster response time, extended hours and other premium services can be provided upon the purchase of a contract.

 

RETURN POLICY

 

We recognize that sometimes an inappropriate purchase can be made so therefore our returns policy is as follows:

 

ALL RETURNS REQUIRE A RECEIPT

 

A 15% restocking fee is required on all unopened or opened hardware items being returned.

 

Returned units must be in resaleable condition, original box and packaging must be provided.

 

We reserve the right to test all products and are subject to a two day testing period before exchange/credit

 

Special order items are non-refundable

 

No Returns on promotional or sale items

 

No Returns on open ink/toner cartridges

 

No Returns on Memory

 

No Refunds on Gift Certificates/Gift Cards

 

No Returns on any Software

 

No Returns after 15 days, No Cash Refunds, Store Credit Only

 

Labour, delivery and installation charges are not refundable